Falcon Trading Cards is a small shop. Two of us run the company and pack orders ourselves — not a big fulfillment center. We care about every box that leaves Austin. These policies set fair expectations for a hand-packed operation. For edge cases, email support@falcontradingcards.com.
Order processing
After you place an order, we pack it ourselves. Most orders leave within 2–5 business days(Monday–Friday, excluding U.S. holidays). During launches, conventions, or high volume, it may take a bit longer — we'll update you if something is delayed.
You'll get an order confirmation from Shopify right away. Tracking usually arrives in a follow-up email once the package is with the carrier.
Shipping
We primarily ship within the United States. Shipping options and rates are calculated in Shopify Checkout based on your address and cart. We typically use common carriers such as USPS or UPS (or similar); the exact service depends on the order and what checkout offers.
Delivery estimates at checkout are carrier guidelines, not guarantees. Once a package is with the carrier, transit time is largely out of our hands — but if something looks stuck, email us and we'll help track it down.
International shipping may be available only when shown at checkout. If you need a destination that isn't offered, contact support@falcontradingcards.com before ordering and we'll tell you what we can do.
Address accuracy
Please double-check your shipping address at checkout. If a package is returned because of an incorrect or incomplete address, we can often reship after you confirm the correction — additional shipping charges may apply.
Returns and exchanges
Damaged or incorrect items: Contact us within 7 daysof delivery with your order number and photos. We'll make it right — replacement, exchange, or refund as the situation warrants. If we sent the wrong thing or it arrived damaged, we cover return shipping when a return is needed.
Change of mind / unused returns: Unopened, unused items in original condition can usually be returned within 30 days of delivery. Email us first with your order number so we can send return instructions. For these returns, you pay return shipping unless we say otherwise. Once we receive and inspect the return, we refund the product price to your original payment method. Original outbound shipping is generally non-refundable unless required by law or we made an error.
Opened sealed product (boosters, decks, etc.) is typically not returnable for change of mind — cards are collectibles once the seal is broken. Final handling (refund vs. exchange, restocking) depends on the case; we keep it straightforward and human.
Lost or missing packages
If tracking shows delivered but you don't have the package, check with neighbors and your carrier first, then email us. We'll work with the carrier and do what we reasonably can for a small shop.
Questions
Lean FAQ answers also live on Support. For anything order-specific: support@falcontradingcards.com.
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